Refund policy

1. Shipping Policy

We aim to dispatch every order as quickly as possible while ensuring proper packaging and quality checks before shipment.

Order Processing

• Orders are generally processed within 1–2 business days.
• Orders placed after business hours, on Sundays or public holidays will be processed on the next working day.
• Orders are processed only after successful payment confirmation, wherever applicable.

Shipping Timeline

• Standard delivery within India generally takes 3–7 business days.
• Delivery timelines may vary depending on your location, courier availability and regional serviceability.
• Deliveries to remote or out-of-service locations may require additional transit time.

Order Tracking

• Once your order has been shipped, you will receive shipment confirmation through email and/or SMS.
• Customers may also contact our support team for shipment updates whenever required.

Shipping Delays

While we work with reliable logistics partners, delivery may be delayed due to weather conditions, transportation disruptions, government restrictions, natural disasters or other circumstances beyond our control.

In the event of any significant delay, we will make reasonable efforts to keep customers informed regarding the shipment status.

2. Return & Refund Policy

Due to the medical, healthcare and hygiene-sensitive nature of our products, WoundCareMart follows a strict return and refund policy to ensure product integrity and customer safety.

No Returns or Exchanges

• Products cannot be returned or exchanged once delivered, whether opened or unopened.
• Products that have been used, tampered with or damaged after delivery are not eligible for return.

No Refunds

• Refunds are generally not provided once an order has been confirmed and processed.
• Refund requests will be considered only in exceptional cases approved by WoundCareMart after internal verification.

3. Damaged or Incorrect Products

If you receive a damaged product or an incorrect item, please notify us within 24 hours of delivery.

To help us investigate your request, kindly provide:

• Order Number
• Product photographs
• Unboxing video (if available)
• Images showing the shipping package and product label

After verification, our support team will review the request and, where appropriate, provide a suitable resolution on a case-by-case basis.

4. Refund Processing

If a refund is approved by WoundCareMart, it will be processed to the original payment method used during checkout.

• Refunds generally take 7–10 business days to reflect.
• Actual processing time depends on your bank, payment gateway, card issuer or UPI provider.

5. Order Cancellation

• Orders may be cancelled only before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• WoundCareMart reserves the right to cancel any order due to product unavailability, pricing errors, payment issues or suspected fraudulent activity.

6. Contact Us

For shipping enquiries, order tracking, damaged products, refund requests or any other assistance, please contact us.