Privacy policy

1. Information We Collect

We collect only the personal information reasonably required to process orders, provide customer support and operate our services.

The information we may collect includes:

• Name and contact details, including email address and phone number.
• Shipping and billing address.
• Order details, transaction history and product preferences.
• Information provided when contacting customer support or submitting a return, refund or grievance request.
• Basic technical information such as browser type, device information, IP address and website activity where applicable.

2. How We Use Your Information

We may use your information to:

• Process, confirm and deliver your orders.
• Provide order updates and customer support.
• Verify payments, returns, refunds and complaints.
• Improve our website, products and services.
• Prevent fraudulent or unauthorised transactions.
• Send service-related messages and, where permitted, promotional communications.
• Comply with legal, regulatory and accounting obligations.

3. Payment Security

Payment information is processed securely through authorised payment service providers. WoundCareMart does not directly store complete payment card details on its servers.

Transactions are processed through encrypted and PCI-compliant payment gateways, subject to the security practices and terms of the relevant payment provider.

4. Data Sharing

We may share limited personal information with trusted third parties only where necessary to fulfil an order or provide a requested service.

Such third parties may include:

• Courier, logistics and delivery partners.
• Payment gateways and payment-processing providers.
• Technology, hosting and website-service providers.
• Customer-support and order-management service providers.
• Government, regulatory or law-enforcement authorities where required by applicable law.

We do not sell or rent personal information to unrelated third parties for their independent marketing purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website performance and provide a more personalised browsing experience.

You may disable or restrict cookies through your browser settings. However, doing so may affect certain website features, including login, cart and checkout functionality.

6. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

These safeguards may include encrypted connections, restricted access, secure payment processing and internal data-handling controls.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. Therefore, absolute security cannot be guaranteed.

7. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, including order fulfilment, customer support, accounting, taxation, fraud prevention and legal compliance.

Information that is no longer required may be securely deleted, anonymised or retained where required by applicable law.

8. Your Rights

Subject to applicable law and verification of your identity, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of incomplete or inaccurate information.
• Request deletion of personal information, subject to legal and operational retention requirements.
• Withdraw consent where processing is based on consent.
• Opt out of promotional or marketing communications.
• Raise a complaint regarding the handling of your information.

Requests may be subject to identity verification and applicable legal limitations.

9. Marketing Communications

Where you have consented or where otherwise permitted by law, we may send promotional messages relating to products, offers or services.

You may opt out at any time by using the unsubscribe option in the communication or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, security or content of those external services.

Users are encouraged to review the privacy policies of third-party websites before providing personal information.

11. Children's Privacy

Our website and services are not intended to independently collect personal information from children who are not legally permitted to enter into contracts.

A minor may use the website only under the supervision of a parent or legal guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, legal obligations or service providers.

The revised policy will be published on this page. Continued use of the website after an update constitutes acknowledgement of the revised Privacy Policy.

13. Contact Us

For privacy-related questions, requests or complaints, please contact us using the details below.