This document is an electronic record under the Information Technology Act, 2000, and its applicable rules, including amendments relating to electronic records. It is generated automatically and does not require any physical or digital signature.
This Terms & Conditions agreement is published in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of rules, regulations, privacy policy, and terms of use for accessing or using the website.
By accessing or using Woundcaremart.com (“Website”, “We”, “Us”, “Our”), you agree to the terms outlined below. If you do not agree, you may discontinue usage immediately.
USER AGREEMENT
These Terms and Conditions constitute a legal agreement between you (“User”) and
Woundcaremart.com, governing the use of our website, services, and purchase of products.
All information regarding pricing, shipping charges, discounts, offers, return eligibility, and other related details will always be displayed on the website and are subject to change without prior notice. Users are advised to verify all pricing and policy details before placing an order. Woundcaremart.com will not be liable for failure to review updated information.
ELIGIBILITY
- Users must be 18 years or older, or legally recognized as adults under relevant
- Minors may use the website only under the supervision of a parent or legal
- Persons considered incompetent to contract under the Indian Contract Act, 1872 are prohibited from using the website.
- You are solely responsible for safeguarding your login Any activity under your account will be treated as conducted by you.
- If incorrect or fraudulent information is provided, we reserve the right to suspend or terminate your account without notice.
FORCE MAJEURE
Woundcaremart.com shall not be liable for delays or failure in fulfilling obligations caused by circumstances beyond control, including but not limited to — natural calamities, war, strikes, government restrictions, pandemic, lockdowns, transport disruptions, acts of God. In such events, services/products may be paused or withdrawn.
PRODUCT CATEGORIES – PRESCRIPTION & NON-PRESCRIPTION
We offer prescription and non-prescription products including dressings, wound care materials, equipment, OTC products etc.
Prescription Orders
- We accept prescription medication orders only if prescribed by a licensed medical practitioner registered with the Medical Council of India.
- Verification is done by our pharmacist upon receiving the original
- If mismatch or authenticity issues arise, we will attempt to contact If unreachable or unable to validate, the order may be cancelled.
- If prescription is not received within 7 days, we are not liable to dispense the
Consent
By submitting a prescription, you agree and consent that it may be shared with our partner physicians for verification whenever required.
PRODUCT DELIVERY
- Orders will be delivered to the address provided during
- Delivery may be handled through internal or third-party
- Personal information may be shared with delivery agents strictly on a need-to-know
- Delivery timelines are estimates and may vary due to external We will keep you updated on shipment status.
RETURN POLICY
We accept returns under the following conditions:
Eligible for Return If:
- Wrong product
- Product damaged/shortage at (Reject at doorstep if visible)
- Product expiring within 3 months (when original shelf life > 3 months).
If damage was unseen at delivery, raise a return request within 24 hours by contacting support.
Return Requirements:
- Product must be unused and in original packaging with labels &
- Only complete, unused strips/bottles
- Batch number must match
- Invoice must be returned for
Not Eligible for Return:
- Opened/used
- Products requiring temperature-controlled storage (dressings, vials, ).
- Expired post-
- Repeat request for same
Return window: 2 days from delivery. Approval subject to inspection.
EXCEPTIONS (Non-Returnable Items)
No replacements or refunds for:
- Injections
- Gauze, cotton & dressing material
- Health monitoring equipment
- Ortho support products
Products marked “Non-refundable/Non-returnable” on the product page will not be accepted for return.
REFUND POLICY
Full refund may be issued if:
- Product is defective
- Lost/damaged during transit
- Delivered item is expired
Refund processing timelines:
- 7–10 business days for bank/UPI/card refunds (subject to bank policy).
To request a refund, email us with your order ID + reason + images (if damaged).
Support Contacts:
+91-96772-33951
COMPLAINT & GRIEVANCE REDRESSAL
For complaints/feedback, write to [email protected]
- Acknowledgement within 48 hours
- Resolution aim: within 30 days (extended if delayed due to Force Majeure)
We take customer concerns seriously and ensure fair handling of disputes.
WEBSITE MODIFICATION RIGHTS
Woundcaremart.com may modify, suspend or discontinue website features, content, or services at any time without notice. We shall not be liable for such modifications.
CONTACT INFORMATION
For product inquiries, support or grievances:
[email protected] [email protected]
ACCEPTANCE OF TERMS
Using our website means you have read, understood, and agreed to all the Terms & Conditions above. We may update terms periodically. Continued use constitutes acceptance of revised terms.
